Cancellation policy

TERMS AND CONDITIONS – SUBSCRIPTION

The Seller offers Customers the option to enter into a recurring supply arrangement, referred to as a Subscription.

A Subscription means an arrangement between the Seller and the Customer under which the Customer, by placing an order, instructs the Seller to repeatedly supply a specified quantity of selected goods at a chosen interval without the need for the Customer to expressly confirm each individual shipment. When a Subscription is first set up, a 30-day order interval is automatically applied; the Customer may later change this interval in their customer account, by email, or by phone. The Customer also agrees that the Seller may charge the relevant amount for each recurring order a few days in advance of dispatch.

The Seller will provide the Customer with the specific benefits stated in the Subscription order. No other Seller promotions apply to Subscription orders unless otherwise stated in these “Terms and Conditions – Subscription” or directly in the order. The 30-day customer satisfaction guarantee, which applies to the first Subscription order, is valid only for products that are unopened and in perfect condition.

If, after setting up the Subscription, the Customer prevents the Seller from collecting payment for any recurring order, the Seller may cancel the Subscription without compensation, and the Customer shall lose the benefits associated with the Subscription.

The Customer may cancel the Subscription at any time and without giving any reason directly through their customer account or alternatively by email or phone, provided that cancellation is made at least 3 business days before the next recurring order is processed, in view of logistics, warehouse and technical lead times.

If the Subscription is misused, or if there is suspicion of misuse, the Seller may cancel the Subscription without compensation at its sole discretion. The Seller also reserves the right to refuse to set up a Subscription or to cancel an existing Subscription without compensation if it concerns an unusual quantity of goods, an unusual interval between recurring orders, or an unusually low or high price for the goods (for example due to a software error).