Terms of service

These Terms and Conditions apply to purchases made through the online stores www.krunchly.com and www.krunchly.cz operated by KSI Investment s.r.o. KSI Investment s.r.o. further declares that its products (in particular Krunchly Protein Cereals) are intended for consumption by healthy individuals. The products are not intended for diagnostic or therapeutic purposes. If you are ill, have any health restrictions, are pregnant, breastfeeding, or if the products are intended for children under 3 years of age, consumption should only take place after consultation with your physician. Adequate fluid intake should be maintained when consuming the products. Enjoy the products as part of a varied and balanced diet and a healthy lifestyle.

These Terms and Conditions further define and specify the rights and obligations of the Seller, KSI Investment s.r.o., with its registered office at Kaprova 42/14, 110 00 Prague, Czech Republic, Company ID No.: 09156810, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 331809, and the Buyer / Customer (Consumer or Business Customer). All contractual relationships are governed by the laws of the Czech Republic. Where the contracting party is a Consumer, any matters not governed by these Terms and Conditions shall be governed by the Czech Civil Code (Act No. 89/2012 Coll.) and the Consumer Protection Act (Act No. 634/1992 Coll.). Where the contracting party is a Business Customer, any matters not governed by these Terms and Conditions shall be governed by the Czech Civil Code (Act No. 89/2012 Coll.).

DEFINITIONS

Seller means KSI Investment s.r.o., with its registered office at Kaprova 42/14, 110 00 Prague, Czech Republic, Company ID No.: 09156810, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 331809.

Customer means the Buyer, whether a Consumer or a Business Customer. The terms Consumer and Business Customer are defined by applicable law.

INFORMATION PROVIDED BEFORE THE CONTRACT IS CONCLUDED

The Seller hereby informs the Customer that:

the costs of distance communication do not differ from the standard rate (in the case of internet or telephone connection, according to the Customer’s service provider’s terms); the Seller does not charge any additional fees, except for any agreed shipping costs,
payment of the purchase price is required before the Customer receives the goods,
if a contract is concluded for recurring performance, the Customer is entitled to terminate such contract at any time with immediate effect,
the prices of goods and services displayed on the Seller’s website include VAT. Delivery charges vary depending on the selected delivery method and carrier. The stated prices do not include any fees related to the chosen payment method (for example, any additional charges associated with payment by postal order, etc.),
for deliveries to certain countries (especially countries outside the EU), the authorities of the destination country may require payment of customs duties, fees, or other official charges. They may also require special permits, certifications, or other official approvals, or may otherwise handle the shipped goods at their own discretion. The Seller does not pay any such charges or additional costs, does not obtain any such permits or approvals, and bears no responsibility for how the goods are handled by the relevant authorities,
subject to the statutory conditions, the Consumer has the right to withdraw from the contract within 14 days. The conditions, time limits and procedures for exercising this right, as well as the withdrawal form, are set out on the Refunds page,
if the Customer has any questions, comments or complaints, they may contact the Seller at hey@krunchly.com. Complaints may also be addressed to the relevant supervisory or regulatory authority where applicable.

PURCHASE AGREEMENT

The Seller’s display of goods on the website constitutes an invitation to enter into a purchase agreement. The purchase agreement is concluded when the Customer places an order and the Seller accepts it. The Seller shall promptly confirm acceptance by sending an informational email to the email address provided by the Customer. The Seller shall not be liable for any errors occurring during data transmission.

The concluded agreement (including the agreed price) may only be amended or terminated by mutual agreement of the parties, on statutory grounds, or for reasons stated in these Terms and Conditions.

By submitting an order, the Customer confirms that they have read these Terms and Conditions and the Privacy Policy and agree to them. Before placing the order, the Customer is clearly informed of these Terms and Conditions and the Privacy Policy and has the opportunity to review them.

The Seller reserves the right to cancel an order, part of an order, or even an already concluded purchase agreement in the following cases: the goods are no longer manufactured or supplied, the supplier’s price of the goods has changed significantly, the purchase agreement was concluded for an unusual quantity of goods, at an unusually low or unusually high price, or through misuse of a software error in the e-shop. If the Customer has already paid part or all of the purchase price, the amount paid will be refunded to the Customer’s account or to the address provided, and the purchase agreement will either not be concluded or, if already concluded, will be cancelled.

No Consumer rights may be exercised in respect of gifts provided completely free of charge.

Delivery of the purchased goods

Under the purchase agreement, the Seller undertakes to deliver the purchased item to the Customer and enable the Customer to acquire ownership of it, and the Customer undertakes to accept the item and pay the purchase price.

The Seller retains title to the goods until the purchase price has been paid in full. Ownership passes to the Customer only upon full payment.

The Seller fulfils its obligation to deliver the goods to the Customer by allowing the Customer to take possession of the goods at the place of performance and by notifying the Customer in due time.

If the Seller is to dispatch the goods, the goods are delivered to the Customer (where the Customer is a Business Customer) by handing them over to the first carrier for transportation to the Customer and enabling the Customer to exercise rights arising under the transport contract against the carrier. If the Customer is a Consumer, this applies only if the carrier was chosen by the Customer without having been offered by the Seller. Otherwise, the goods are deemed delivered to the Customer only when handed over by the carrier to the Customer.

The Seller shall deliver the purchased goods to the Customer in the agreed quantity, quality and design/specification. If quality and design/specification have not been agreed, the Seller shall supply the goods in a quality and design/specification suitable for the purpose apparent from the agreement; otherwise, suitable for the usual purpose.

If no packaging method has been agreed, the Seller shall package the goods in accordance with customary practice, or, if there is no such customary practice, in a manner necessary for preserving and protecting the goods. The Seller shall package the goods for transport in the same way.

Customer obligations relating to receipt of goods

The Customer shall pay the purchase price and accept the goods.

If the Customer is in default in accepting the goods or paying the purchase price, the Seller shall store the goods for the Customer, provided it is able to do so, in a manner appropriate to the circumstances.

If the Customer has accepted goods that they intend to reject, the Customer shall store them in a manner appropriate to the circumstances.

If one party is in default in accepting the goods, the other party has the right, after prior notice and after granting an additional reasonable period for acceptance, to sell the goods in an appropriate manner at the defaulting party’s expense. The same applies if a party is in default in making payment where delivery of the goods is conditional upon such payment.

PAYMENT AND DELIVERY TERMS

Payment may be made by the following methods:

by card payment,
via PayPal,
by other cashless payment methods such as Apple Pay, GoPay, Google Pay, etc., as these are introduced by the Seller from time to time.

The specific payment method available will be shown on the Seller’s website for the relevant order and may be changed by the Seller at any time. The range of available payment methods may differ depending on the Customer’s country.

Any additional costs associated with payment shall be borne by the Customer. In the case of payment by bank transfer or postal order, the Customer must state the payment reference / order number. Without the correct reference, the payment cannot be matched to the relevant order, which may result in delayed processing. In such cases, the Seller reserves up to 7 business days to locate and identify the payment.

Goods are delivered exclusively by courier service. The Seller may, at its own discretion, use another delivery method. If the delivery method is changed at the Customer’s request, the Customer bears the risks and costs associated with that change.

If repeated delivery is necessary for reasons attributable to the Customer, the additional delivery costs shall be charged to the Customer.

When receiving the goods, the Customer is obliged to check the condition, completeness and packaging of the shipment. If the goods are damaged, the packaging is broken, the shipment is incomplete, or there is any suspicion of improper handling, the Customer has the right to refuse the goods and should record this fact in the carrier’s documents in the presence of the courier, for example by completing a damage report. Doing so will significantly simplify and speed up the complaint process.

QUALITY GUARANTEE, TRANSFER OF RISK AND RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

Goods are defective if they do not have the agreed characteristics.

The Customer shall inspect the goods as soon as reasonably possible after the risk of damage has passed to the Customer and shall verify their characteristics and quantity.

The risk of damage passes to the Customer upon receipt of the goods. The same applies if the Customer fails to accept the goods even though the Seller has enabled the Customer to take possession of them.

Rights arising from defective performance

The Customer is entitled to assert rights arising from a defect that occurs in consumer goods (excluding food products!!!) within twenty-four months of receipt. If the sold item, its packaging, the instructions accompanying the item, or advertising materials indicate, in accordance with other legal regulations, a period during which the item may be used, the provisions on quality guarantee shall apply. This provision does not apply in the following cases:

where the item was sold at a lower price because of the defect for which the lower price was agreed,
wear and tear caused by normal use,
in the case of used goods, a defect corresponding to the degree of use or wear and tear that the goods had when received by the Customer, or
where this follows from the nature of the item itself.

The Customer shall not be entitled to rights arising from defective performance if the Customer knew before receiving the goods that the goods were defective, or if the Customer caused the defect themselves.

If defective performance constitutes a material breach of contract, the Customer is entitled to have the defect remedied by delivery of new defect-free goods or by delivery of the missing goods. Otherwise, the Customer has the right:

to have the defect remedied by repair of the goods, or
to a reasonable discount from the purchase price, or
to withdraw from the contract.

The Customer shall inform the Seller which right they have chosen when notifying the defect, or without undue delay after notifying the defect. The Customer may not change the choice made without the Seller’s consent; this does not apply if the Customer requested repair of a defect that later proves to be irreparable. If the Seller fails to remedy the defects within a reasonable period, or informs the Customer that the defects will not be remedied, the Customer may request a reasonable discount from the purchase price instead of remedy of the defect, or may withdraw from the contract.

The Customer may not withdraw from the contract or request delivery of new goods if the goods cannot be returned in the condition in which they were received. This does not apply if:

the condition of the goods changed as a result of inspection carried out to identify the defect,
the Customer used the goods before the defect was discovered,
the inability to return the goods in unchanged condition was not caused by the Customer’s act or omission, or
the Customer sold the goods before discovering the defect, consumed them, or altered them during normal use; if this occurred only in part, the Customer shall return to the Seller whatever can still be returned and shall compensate the Seller up to the amount of the benefit obtained from using the goods.

If the Customer fails to notify the defect in time, the Customer loses the right to withdraw from the contract.

If the Customer fails to notify the defect without undue delay after the defect could have been discovered through timely inspection and sufficient care, the court shall not grant the Customer rights arising from defective performance. In the case of a hidden defect, the same applies if the defect is not notified without undue delay after it could have been discovered through sufficient care, but no later than two years after delivery of the goods, except in the case of food products.

Quality guarantee

By providing a quality guarantee, the Seller undertakes that the goods will remain fit for their usual purpose for a certain period of time or will retain their usual characteristics. The same effects arise if a warranty period or use-by period is stated on the packaging. A quality guarantee may also be provided for an individual component of the goods.

OUT-OF-COURT DISPUTE RESOLUTION

Relationships and any disputes arising under the contract shall be governed exclusively by the laws of the Czech Republic and shall be resolved by the competent courts of the Czech Republic.

Any disputes between KSI Investment s.r.o. and the Customer may also be resolved out of court. In such a case, the Customer who is a Consumer may contact an out-of-court dispute resolution body, such as the Czech Trade Inspection Authority, or resolve the dispute online via the ODR platform designated for this purpose. More information about out-of-court dispute resolution is available here.

Before commencing out-of-court dispute resolution, the Seller recommends that the Customer first contact the Seller in order to resolve the situation. The Seller can be contacted by email at hey@krunchly.com or by phone at +420 736 164 425.

COMPLAINT PROCEDURE FOR GOODS

A complaint must be reported as soon as possible either in writing to the Seller’s address (KSI Investment s.r.o., Kaprova 42/14, 110 00 Prague, Czech Republic), by phone at +420 736 164 425, or by email at hey@krunchly.com, stating the nature of the complaint. Products in respect of which a complaint is made must be submitted for assessment immediately after the defect is discovered.

The complaint procedure is as follows:

After the complaint is submitted, the Seller’s courier will collect the product and deliver it to the Seller’s address. The Seller bears the cost of this shipment.

The shipment must be complete, including all documentation, and in the condition in which the Consumer received it upon delivery, or with the defective part clearly marked. All documents and papers originally included in the shipment must be enclosed with the goods.

Immediately upon receipt of the returned goods, the Seller will confirm receipt by email or phone. Following review, the defective or damaged goods will be replaced or the purchase price will be refunded, as applicable. Shipment of replacement goods is carried out under the same conditions as a standard order.

The Seller or an authorised employee shall decide on the complaint immediately, or in complex cases within three business days of receipt of the returned goods. This period does not include any time reasonably required, depending on the type of product or service, for expert assessment of the defect. The complaint, including remedy of the defect, must be resolved without undue delay and no later than 30 days from the date the complaint is made, unless the Seller and the Consumer agree on a longer period. Failure to comply with this deadline shall be deemed a material breach of contract.

The Seller shall not be liable for damage arising from the operation of the products, their functional characteristics, improper use of the products, external events, or incorrect handling. Defects arising from such causes are not covered by the warranty.

The time limit for handling a complaint is suspended if the Seller has not received all documents or materials necessary for processing the complaint (parts of the goods, supporting documents, etc.). In such case, the period is suspended until the requested materials are supplied by the Consumer.

TERMS AND CONDITIONS – SUBSCRIPTION

The Seller offers Customers the option to enter into a recurring supply arrangement, referred to as a Subscription.

A Subscription means an arrangement between the Seller and the Customer under which the Customer, by placing an order, instructs the Seller to repeatedly supply a specified quantity of selected goods at a chosen interval without the need for the Customer to expressly confirm each individual shipment. When a Subscription is first set up, a 30-day order interval is automatically applied; the Customer may later change this interval in their customer account, by email, or by phone. The Customer also agrees that the Seller may charge the relevant amount for each recurring order a few days in advance of dispatch.

The Seller will provide the Customer with the specific benefits stated in the Subscription order. No other Seller promotions apply to Subscription orders unless otherwise stated in these “Terms and Conditions – Subscription” or directly in the order. The 30-day customer satisfaction guarantee, which applies to the first Subscription order, is valid only for products that are unopened and in perfect condition.

If, after setting up the Subscription, the Customer prevents the Seller from collecting payment for any recurring order, the Seller may cancel the Subscription without compensation, and the Customer shall lose the benefits associated with the Subscription.

The Customer may cancel the Subscription at any time and without giving any reason directly through their customer account or alternatively by email or phone, provided that cancellation is made at least 3 business days before the next recurring order is processed, in view of logistics, warehouse and technical lead times.

If the Subscription is misused, or if there is suspicion of misuse, the Seller may cancel the Subscription without compensation at its sole discretion. The Seller also reserves the right to refuse to set up a Subscription or to cancel an existing Subscription without compensation if it concerns an unusual quantity of goods, an unusual interval between recurring orders, or an unusually low or high price for the goods (for example due to a software error).

COMPETITIONS

The Seller may announce or organise various competitions intended for Consumers, all Customers, or another unspecified group of persons, as further specified in the rules of the relevant competition (for example users of specific social media platforms).

Regardless of the rules of any individual competition, the Seller always reserves the right to:

change the rules or conditions of the competition at any time, including the duration of the competition,
end the competition at any time, without giving any reason and without compensation, with effect from publication of such notice on the relevant social media platform or on www.krunchly.com.

No entrant has any legal claim to a prize. A prize cannot be claimed or enforced through court proceedings. The announcement of a competition does not constitute a public promise or public offer.

Competition prizes may not be exchanged for any other performance, offset against any claim, redeemed for cash, or exchanged for any other value, discount or benefit.

Competition entries shall be evaluated by the Seller’s internal panel according to the criteria of the relevant competition. The Seller is not obliged to disclose the results of the panel’s deliberations or the way in which the panel reached its decision.

If the Seller has reasonable grounds to suspect fraudulent, dishonest or unfair conduct by a competition entrant, or by any other person who has assisted or may have assisted that entrant in winning, or if such conduct occurs, the entrant will be disqualified from the competition. The same applies to any other conduct by the entrant or a person assisting the entrant that is contrary to the competition rules or conditions. Participation in the competition cannot be enforced through court proceedings.

By entering the competition, actively participating in it and fulfilling the competition conditions, the entrant agrees in full to the competition rules and conditions.

The Seller will send prizes only within the territory of the Czech Republic. The Seller is therefore not obliged to deliver any prize to an address outside the Czech Republic. By agreement with the entrant, the Seller may send the prize to an address outside the Czech Republic at the entrant’s expense.

If a prize cannot be delivered for reasons not attributable to the Seller, the prize shall be forfeited in favour of the Seller. The Seller shall not be liable for the loss, damage, destruction or non-delivery of any prize notification or of the prize itself if such circumstances are caused by the entrant, the provider of electronic communications services, the postal service provider, or another delivery service provider.

Competitions on social media

Competitions are organised by KSI Investment s.r.o. on its own initiative and independently of the operators of the relevant social media platforms.

Regardless of the specific rules of a social media competition, and in addition to the rights set out above, the Seller reserves the following rights.

Competitions always run for the period stated in the post published on the relevant social media platform by which the competition is announced. The prize for the relevant competition will always be stated solely in the post announcing the competition on that social media platform. Unless the Seller states otherwise, the winner will be announced on that social media platform after the competition ends, at a time determined by the Seller.

Anyone wishing to participate in a competition must generally be an active user of the relevant social media platform and have a profile on that platform.

Competitions may be based on the sharing of photos, opinions, audiovisual works or other content submitted by entrants.

Competition winners will be selected by the organiser’s internal panel based on originality, creativity, humour and/or fulfilment of all competition conditions.

The winner must satisfy all criteria stated in the relevant social media posts announcing the competition.

The winner will be notified of the prize either by private message on the relevant social media platform or publicly by publication of the winner’s name or username on that platform. Winners must always provide the Seller, upon request, with their full name and exact address for delivery of the prize. The Seller bears no responsibility for any delay in the provision of such information by the winner. Unless the Seller decides otherwise, if the winner does not respond to the Seller’s request for their name and address within 14 days of the request being sent, the prize will be forfeited and the Seller will not send the prize.

By participating in the competition, the entrant grants the Seller, KSI Investment s.r.o., consent to process the entrant’s personal data for the purpose of administering the competition and to the extent necessary for that purpose, including consent to publication of such data on www.krunchly.com or on the Seller’s social media channels, in accordance with Act No. 110/2019 Coll., on the Processing of Personal Data, and Act No. 127/2005 Coll., on Electronic Communications, as amended. The entrant also grants the Seller consent to send information about organised events and other activities, as well as commercial communications, to the email address provided, within the meaning of Act No. 480/2004 Coll., on Certain Information Society Services, for a period of three years unless withdrawn earlier, and in any case until such consent is withdrawn in writing. The Seller is entitled to process personal data provided by competition entrants for the duration of the competition and for a reasonable period after it ends, but no later than until the end of the third month following the end of the competition. The entrant has the right to access their personal data and may request in writing information about the personal data being processed about them. If their rights are infringed, the entrant may request an explanation from the Seller or require the Seller to remedy the unlawful situation, or may contact the Office for Personal Data Protection. The entrant acknowledges that providing personal data is voluntary, that consent may be withdrawn at any time free of charge, and that the entrant has the right to rectification, blocking and deletion of personal data. The entrant may withdraw the above consents at any time by written request sent to the Seller’s address specified above.

FINAL PROVISIONS

These Terms and Conditions are valid in the wording published on the Seller’s website on the date the purchase agreement is concluded.

By concluding the purchase agreement, the Customer accepts all provisions of these Terms and Conditions in the wording valid on the date of conclusion of the purchase agreement, unless otherwise demonstrably agreed in a specific case.

For international orders, the contractual relationship shall be governed by Czech law.

KSI Investment s.r.o. shall not be liable for any consequences arising from the administration of the Seller’s products by third parties or to third parties.

These Terms and Conditions take effect on 15 June 2026.

Thank you for taking the time to read our Terms and Conditions.

Your Krunchly Team